FAQ
fbajia Frequently Asked Questions
From opening an account to bonuses, deposits and withdrawals, gaming rules, and responsible play — find detailed answers to everything right here.
To make your experience at fbajia smooth and safe, we have compiled answers to the most frequently asked questions in one place. The sections below cover account registration, depositing money via bKash and Nagad, rules for slots and cricket betting, bonus terms, and responsible gaming. If you cannot find the answer to your question, contact our 24/7 live chat support.
Group 01
Account & Registration
To open an account at fbajia, you need an active mobile number, a personal password, and valid personal information. The registration process is fully guided and takes only a few minutes. Please note that only individuals aged 21 or above are eligible to create an account.
No, only one fbajia account can be created per mobile number or identity. Creating multiple accounts under the same person's name is against our policy and may result in account suspension. This rule is strictly enforced to maintain a safe and fair gaming environment.
Go to the fbajia Login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact our 24/7 live chat support — they assist in Bengali.
fbajia verifies user identity to maintain a secure platform. You may be asked to provide your national ID or passport details if required. This process is protected by SSL encryption and your information is kept completely confidential. Once verification is complete, withdrawals and other features work without interruption.
Yes, fbajia is a fully mobile-friendly platform. You can easily log in from any Android or iOS browser by visiting the fbajia Login page. The site automatically adapts to smaller screens, so you can play games or place bets from anywhere.
Group 02
Deposits & Withdrawals
Deposits from bKash to fbajia are usually instant — in most cases the funds are added to your account within just a few seconds. Occasionally it may take a few extra minutes due to network issues. The minimum deposit amount is ৳200. If there is a problem, contact live chat with your transaction ID.
Yes, Nagad is one of fbajia's supported payment methods. All transactions are secured by SSL encryption. The minimum deposit via Nagad is also ৳200 and the process is generally instant. fbajia will never ask for your Nagad PIN or password.
Yes, both Rocket and Upay are supported at fbajia. Deposits and withdrawals can be made through all four mobile banking services — bKash, Nagad, Rocket, and Upay. The minimum deposit for each method is ৳200 and the minimum withdrawal is ৳800.
Withdrawals at fbajia are generally completed within 10 to 45 minutes, which is among the fastest of online gaming platforms in Bangladesh. The minimum withdrawal amount is ৳800. There are no hidden fees on transactions — however, your mobile banking provider's own charges may apply.
Once a withdrawal request has begun processing, it generally cannot be cancelled. So please confirm the correct account number and amount before requesting a withdrawal. If you want to cancel before processing has started, contact our live chat support immediately.
The minimum deposit at fbajia is ৳200 for each payment method. The maximum deposit limit may vary depending on the payment method and account type. To find out the exact limit, check your account dashboard or ask via live chat support.
Group 03
Games & Gameplay
To bet on BPL or any other cricket match, go to the cricket section of fbajia. Select a match and choose your preferred market — such as match winner, toss, top batsman, and more. Enter the bet amount and confirm. With live betting, you can also place bets while the match is in progress, but odds change quickly.
Yes, fbajia offers live casino games from Evolution Gaming and Ezugi. You can play roulette, baccarat, blackjack, and many more games with a live dealer in real time. Visit the fbajia Casino page for the full gaming experience.
RTP, or Return to Player, is a theoretical percentage — it represents the average share of total bets that a game returns to players over the long term. A higher RTP means a greater chance of returns. However, RTP does not guarantee a win in any single session — every spin or hand is completely independent.
Both Mahjong Ways and Mahjong Ways 2 are popular slot games developed by PG Soft. Inspired by traditional mahjong tiles, the games are won by matching various symbols. You can play directly from your browser in the slots section of fbajia — no app download required.
fbajia uses only software from certified game providers whose games employ RNG (Random Number Generator) technology. This means every result is completely random and no one can control the outcome. Ensuring fair play is one of fbajia's core commitments.
Yes, Aviator by Spribe is available at fbajia. It is a crash game where a plane keeps flying and the player must cash out at a chosen multiplier. The strategy is to exit before the plane crashes. The game is fast-paced and widely popular among players in Bangladesh.
Group 04
Bonuses & Promotions
fbajia offers a 120% bonus on your first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200. Or deposit ৳26,000 and receive the maximum ৳15,000 bonus, giving a total of ৳41,000. The wagering requirement for the bonus is 10 times.
A wagering requirement means you must place bets totalling 10 times the bonus amount before it can be withdrawn. For example: if you receive a ৳1,200 bonus, you need to wager ৳12,000 (1,200 × 10) before the bonus becomes withdrawable. This is a common industry standard to prevent bonus abuse.
fbajia's VIP program has three tiers — Bronze, Silver, and Gold. You move up automatically through regular play. Bronze offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5%. Additional special benefits are unlocked as you progress through the tiers.
Cashback is paid each week based on your net losses. Depending on your VIP tier, cashback rates are up to 0.5% for Bronze, 1.0% for Silver, and 1.5% for Gold. Cashback is generally added to your account at the start of the following week.
fbajia offers special promotions and bonus offers during festive seasons such as Eid ul-Fitr, Eid ul-Adha, Puja, and Pohela Boishakh. These offers are available for a limited time. Check the fbajia promotions page regularly or ask via live chat to stay updated on the latest offers.
Group 05
Safety & Responsible Gaming
Yes, fbajia uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold or transferred to third parties. For more details about our privacy practices, please visit our Privacy Policy page.
No, fbajia is only for adults aged 21 or above. Age is verified during account registration. fbajia follows strict policies to protect minors. If you suspect an underage person is using an account, please notify us immediately.
fbajia supports responsible gaming. You can temporarily close your account (self-exclusion) for a set period if you wish. To use this option, contact our live chat support or reach us at [email protected]. Visit our Responsible Gaming page to learn more about playing responsibly.
As part of responsible gaming, fbajia gives players the option to set their own deposit limits. This helps control overspending. Contact our support team to set or change your limit.
The fastest way to contact fbajia is through 24/7 live chat support — available around the clock according to Bangladesh Standard Time (BST, UTC+6). You can also reach us by email: [email protected]. Our support team assists fully in Bengali.
Still have questions?
Our 24/7 support team is ready to resolve any issue you have, in Bengali.
Email: [email protected] | Available around the clock according to Bangladesh Standard Time