fbajia Privacy Policy

Introduction and Purpose of This Policy

fbajia ("we", "our") is a trusted online casino and betting platform in Bangladesh. We give the highest priority to the privacy of our users. This Privacy Policy ("Policy") describes what information we collect when you use the fbajia website (https://fbajia.cam), how that information is used, and how your information is kept secure.

This Policy should be read together with our Terms and Conditions. By using the website, you are considered to have given your consent to this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

What Information We Collect

We collect various types of information when you open an account and use services on fbajia. Those details are described below by category:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport information for identity verification
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket or Upay account number (for transactions only)
• Deposit and withdrawal history
• Wallet balance and bonus history

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Date, time and session information for site access
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Game play history, bet amounts and results
• Bonus usage patterns and promotional participation
• Records of communication with the support team

Purpose of Using Your Information

fbajia uses the information we collect for the following specific purposes:

3.1 Account Management and Service Delivery

We use your information to keep your account active, verify logins, process deposits and withdrawals, and manage your gaming activity smoothly. This information is also required for verifying transactions with a minimum deposit of ৳200 and a minimum withdrawal of ৳800.

3.2 Security and Fraud Prevention

We analyze technical and financial information to detect and prevent unauthorized account activity, money laundering, and fraudulent transactions. This is essential for protecting the interests of all users.

3.3 Meeting Legal Obligations

We retain certain information to fulfill our responsibilities related to identity verification (KYC) and anti-money laundering (AML) in accordance with applicable laws and regulations.

3.4 Improving Customer Service

Our 24/7 live chat support team uses your account information to resolve your issues, answer your questions, and improve the overall gaming experience.

3.5 Relevant Offers and Promotions

We may use your information to send you relevant bonus offers, promotional offers, and VIP benefit information based on your gaming preferences and activity. You may opt out of such communications at any time.

Information Sharing and Disclosure

fbajia never sells, rents, or commercially transfers your personal information to third parties. However, we may share certain information in the limited circumstances listed below:

4.1 Payment Processors

The necessary information is sent to the relevant provider to complete financial transactions through bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.

4.2 Technology and Service Providers

Limited information may be shared with game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), security services, and selected technology partners for platform operations. These partners are contractually committed to data protection.

4.3 Legal Obligations

We may be required to provide information to relevant authorities when necessary to comply with court orders, government investigations, or legal obligations.

Cookies and Tracking Technologies

fbajia uses cookies and similar technologies on the website that improve your browsing experience and ensure the smooth operation of the platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification, and core functionality.
• Functionality Cookies: Used for your language preferences, game settings, and personalized experience.
• Analytics Cookies: Used to monitor site performance and analyze user activity.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.

Data Security Measures

fbajia applies industry-standard security measures to keep your personal and financial information secure. The key features of our security framework are described below:

• Use of TLS/SSL encryption technology in all communications, ensuring protection during data transfer.
• Passwords and sensitive information are encrypted and stored using strong hashing algorithms.
• Regular security audits and penetration testing conducted on an ongoing basis.
• Access to financial information is restricted to authorized staff only.
• Round-the-clock monitoring systems to detect suspicious activity.
• Two-Factor Authentication feature available.

While we ensure security to the best of our ability, transmitting information over the internet is not entirely risk-free. Therefore, please be careful to keep your account password private and avoid logging in on unfamiliar devices.

Data Retention Period

fbajia retains your personal information only for as long as necessary to fulfill the purposes described in this Policy or to comply with applicable legal obligations.

7.1 Active Accounts

We retain all your information for as long as your account remains active. This is necessary for customer service, transaction verification, and regulatory purposes.

7.2 Closed or Inactive Accounts

Even after your account is closed, we retain financial transaction records and identity verification information for the applicable legal period. After that period, the information is securely deleted or anonymized.

Your Rights and Controls

fbajia believes that you should have control over your own personal information. Your key rights are described below:

8.1 Right to Access Your Information

You may request a copy of the personal information we hold about you at any time. This request can be made by emailing [email protected].

8.2 Right to Correct Your Information

If any information stored in your account is incorrect or incomplete, you may contact us to have it corrected.

8.3 Right to Request Deletion of Your Information

In certain circumstances you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Unsubscribe from Promotional Communications

You may stop receiving our promotional emails or messages at any time. To do so, contact us at [email protected] or reach out through our live chat support.

Protection of Minors

fbajia strictly prohibits use of the platform by anyone under 21 years of age. We do not knowingly collect any personal information from minors. If we confirm that a minor's information exists in our system, we will immediately close that account and delete the information.

To learn more about responsible gaming, please visit our Responsible Gaming page.

Policy Changes and Updates

fbajia reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing the updated policy on the website
• By sending a notification to your registered email
• By displaying a notice at login on your account where applicable

Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. Therefore, it is recommended that you visit this page periodically to review the latest version.

Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

Our support team is available around the clock in Bangladesh Standard Time (BST, UTC+6).

For further assistance, you can also visit our FAQ page and About Us page.